Our Work Culture!!
Our Work Culture is result oriented and most importantly we are a People’s Organisation. We give equal importance to both our targets as well as resources.
1
Defining Key Performance Indicators according to the business requirement
2
Analyzing KPI’s and performing a technical SWOT
analysis for every agent
3
Meeting or Correcting any Deviations through proper coaching by the Team Leaders, Quality Analyst or Top Management.
4
Monthly Recognition Programs for the Top performing agents while keeping the working environment a fun place
About US!
With years of experience working and designing strategies for clients from different industries all across the globe, Unlock Customer Service has been a pioneer in using data driven technology and delivering results.We value every single interaction with the customer and providing a better Customer Experience Management through the right technology and right approach is in our DNA. Our belief in giving equal importance to every single interaction with the customer creates a chain reaction amongst everyone and becomes profitable for the organisation by increasing brand loyalty and increasing customer base and thus generating results. We believe in First Contact Resolution for every single customer who connects with us. We don’t believe in being slightly better. We believe in being “THE Best”. We are here to be irreplacable.
Our passion towards Customer Service shows in our Work.
Our Mission Statement
Customer Service Prioritized!
forward to make Customer Service incredible and we have always excelled in it and we look forward to keeping the same spirit.
Our Services
Request a Quote for more Information.
You can choose multiple services at one time.
Inbound Voice Calls
Including
- General Queries
- Technical Support
- sales inquiries
- Customer Service along with Upselling
- Handling Complaints and Other Grievances
Outbound Calls
Including
- Telemarketing Calls
- Customer Service Calls
- Marketing Research
- Charity Fundraising
- Updating Contact List
- Surveys Outreach
- Courtesy Calls
- Customer Notifications
Non Voice Services
Including
- Order Processing
- Billing Management
- Transcription
- Customer Service – Email/ Chat
- Technical Support – Email/ Chat
- Ticket Management
- Back Office Management
Custom Tailored Solutions
To achieve your Business goals
Every Business is different and so are the business Goals.
We analyze your business objectives and provide you with services that are targeted to acheive your
business objectives.
Keep in Touch!
C-102, Aqua Point, Umariya, Rau,
Dt:Indore(MP), India
Pin code: 453331
social@unlockcustomerservice.com