Our Work Culture!!

Our Work Culture is result oriented and  most importantly we are a People’s Organisation. We give equal importance to both our targets as well as resources.


Defining Key Performance Indicators according to the business requirement


Analyzing KPI’s and performing a technical SWOT

analysis for every agent


Meeting or Correcting any Deviations through proper coaching by the Team Leaders, Quality Analyst or Top Management.


Monthly Recognition Programs for the Top performing agents while keeping the working environment a fun place

About US!

With years of experience working and designing strategies for clients from different industries all across the globe, Unlock Customer Service has been  a pioneer in using data driven technology and delivering results.We value every single interaction with the customer and providing a better Customer Experience Management through the right technology and right approach is in our DNA. Our belief in giving equal importance to every single interaction with the customer creates a chain reaction amongst everyone and becomes profitable for the organisation by increasing brand loyalty and increasing customer base and thus generating results. We believe in First Contact Resolution for every single customer who connects with us. We don’t believe in being slightly better. We believe in being “THE Best”. We are here to be irreplacable.


Our passion towards Customer Service shows in our Work.

Our Mission Statement

Customer Service Prioritized!

As an organisation we are on a mission to prioritize Customer Service over everything. It is important for every organisation to retain their customers and grow customer loyalty which is the key factor for the growth of any organization.We believe Customer Service is always about taking that extra step
forward to make Customer Service incredible and we have always excelled in it and we look forward to keeping the same spirit.
Suman Ghosh
Founder/ CEO

Our Services

Request a Quote for more Information.

You can choose multiple services at one time.

Inbound Voice Calls


Outbound Calls


Non Voice Services


Custom Tailored Solutions

To achieve your Business goals

Every Business is different and so are the business Goals.

We analyze your business objectives and provide you with services that are targeted to acheive your

business objectives.

Keep in Touch!

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C-102, Aqua Point, Umariya, Rau,
Dt:Indore(MP), India
Pin code: 453331